Frequently Asked Questions

• General Getting Started See answer...
  There are several steps involved in optimizing your campaigns for optimal performance.

  You must first link your Google and AdCenter accounts to begin receiving alerts and recommendations. Your accounts will automatically synchronize when you complete the linking process and will be ready to use immediately. You can always update your account from the provider login our through our system.

  If you do not have any existing campaigns begin by creating your first campaigns using our step by step guide designed to walk you through every aspect of getting started.

• Signup for a Google or adCenter account See answer...
  In the event that you do not have an existing account with either Google or Ad Center you may find helpful links directing you to the designated sign up page. Simply navigate to Research Tab on the left hand section of any page and select providers from the menu. You may sign up for either provider or both at any time. Once you have established your account credentials the next step is to link your account.

  Each provider has their own requirements for establishing and managing your account which may change at any time at the provider's discretion.
  

• How to link Google/AdCenter accounts? See answer...
  Link as many of your existing Google or AdCenter accounts as necessary by following the simple linking process. You should plan to link your accounts one at a time as every provider requires you to establish credentials based on each individual account.

  Please note that Google and AdCenter each handle the process in a different manner. Select the left Manage tab, Providers, and Connect Network to begin the process. Follow the directions as indicated by selecting the proper provider tab and follow the on screen directions.
  

• Deleting linked account See answer...
  You can always delete an account and reactivate it at any time.
  

• Creating your first Campaign Hide answer...
  Navigate to Add New Campaign by selecting Manage from the left tab, select Campaigns and Start a New Campaign to begin the process. From this point you can select from a provider such as Google or AdCenter to begin a new campaign.

  You have the option of selecting any linked account from the drop down menu, if you do not see the desired account displayed your account has not been properly established. Use the link account instructions to add the account.
  

• Update Campaign information See answer...
  There are several options to update campaign details. Select Manage from the left tab, in the Campaign section you have the option of Update and Existing Campaign, Bulk Manage Budget, or Manage Keywords. Each view is designed to target individual update needs. It is strongly suggested that you experiment with each view to determine your preference.
  

• Changing Credit Card/Billing information See answer...
  The Manage Profile tab allows you to change password, update user information, manage payment information or organize linked accounts.
  

• Cancellation Policy See answer...
  If for any reason you are not satisfied with our service you may cancel with a full refund within 15 days or provide a 30 notice to stop an existing service. All data from your provider will remain unaffected however you will no longer have access to the optimization tools.